FAQs
Are your cribs full size?
Yes, we rent full size foldable cribs that do not require assembly. They come with a full size 5" spring coil mattress at no additional charge. It does not have a drop side and is CPSC compliant. These cribs and mattresses replicate what the child has at home and is helpful for sleeping through the night in an unfamiliar environment.
Do you deliver?
Yes, we deliver from Provincetown to Yarmouth. Fees are shown in the drop down menu during checkout. The fee is per order and includes all of your items delivered and picked up from one location.
Can we pick up our rentals items?
Yes, you may pick up your rental items after 12:00 pm on the day of arrival. Our shop is located at 115 Route 6A in Orleans. Please make sure your vehicle can accommodate a full size crib. The dimensions are 5' x 4'. All rentals must be returned by 12:00 pm on departure day.
What time should we expect our rental items to be delivered?
Although we can not guarantee a delivery time, most deliveries are completed by 6:00 pm. Please call us if your items have not arrived by then. 508-240-0460
Can we request a certain time of day to deliver our rental items?
Due to the volume of pick ups and deliveries it is impossible to accommodate specific times for our customers. This way you are not obligated to be at the rental unit at a specific time.
What about pick up times?
Pick-ups begin at 8:00AM the day of your departure, if we haven’t made specific arrangements for a pick up time then please leave items in the same place the delivery person left them for you.
What if a rental item is lost or damaged?
Call the shop immediately at 508-240-0460 and we will replace the damaged item. If the damage is due to mishandling on the part of the renter a replacement fee will be assessed.
What is your cancellation and refund policy?
Cancellations made more than one week prior to your arrival date are subject to a $15.00 service fee. Cancellations made within seven days of your arrival are non-refundable.
Is there a cleaning fee for rental items?
A $25.00 cleaning fee will be charged on your credit card if items are not clean upon return. All items must be food and sand free. It is necessary to check under and over pads and trays.
Where will we find our rental items?
We will leave the items outside of the rental unit in a safe location with protective covers. In the event of inclement weather we will contact you to make arrangements.
Where do we leave our items upon departure?
Please leave your rental items in the same place they were left for you with the protective covers on the equipment. There will be a replacement fee for the covers if they are not left on your rental items. Please note that we reserve the right to charge an additional pick up fee if renters leave before the scheduled pick up day.
What if there is a problem with one of our rental items?
If you detect any problems with the equipment please call us immediately so that we may respond to your needs.